Refund Policy – The Expressions Shop

Thank you for shopping with The Expressions Shop. We are an online-only store, and all returns and refunds are handled through our website and customer support team.

Returns

We accept returns within 10 days of delivery. If 10 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • The item must be in its original packaging (or secure replacement packaging)

  • Proof of purchase is required

Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they arrive defective or damaged.

If your item is damaged or defective, please email us at:

homeexpressionsonlineshop@gmail.com

Include your order number and photos of the issue. If approved, we will provide return instructions and a shipping label.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Certain health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Items not returned in original condition

  • Items damaged for reasons not due to our error

  • Items returned after the 10-day return window

Refund Processing

Once your return is received and inspected, we will notify you by email of approval or rejection.

If approved, your refund will be issued to your original payment method. Processing times vary by bank or card provider and may take several business days to appear.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you have completed these steps and still do not see your refund, please email:

homeexpressionsonlineshop@gmail.com

Return Shipping

Do not send items back to the manufacturer.

Return instructions and shipping details will be provided by email after your return request is approved.

Shipping times for exchanges may vary depending on your location.

We are not responsible for lost or untracked return shipments.

Contact Us

For any questions about returns or refunds, contact:

homeexpressionsonlineshop@gmail.com